Returns & Refunds
30 Days Money-Back Guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of receiving your order.
Refunds will be issued to the original payment method used during purchase.
Shipping costs are non-refundable unless the return is due to our error.
Refund Processing Time
Once we receive and approve your return, refunds are processed within 5-10 business days.
Depending on your payment provider, it may take additional time for the funds to reflect in your account.
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@bliss-underwear.shop immediately with photos of the issue. We will arrange a replacement or refund at no extra cost.
For any other questions regarding returns or refunds, feel free to reach out to us at info@bliss-underwear.shop.
How to Initiate a Return
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Contact our customer support at info@bliss-underwear.shop with your order number and reason for return.
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Our team will provide you with return instructions and the return address.
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Pack the items securely and ship them back using a trackable shipping method.
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Once we receive and inspect the items, we will process your refund or exchange.
Eligibility for Returns
Items must be returned within 30 days of receiving your order.
Products must be unused, unworn, and in their original packaging with all tags attached.
For hygiene reasons, certain items like underwear and bodysuits may not be eligible for returns unless they are defective.