FAQ
Orders & Payments
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express...), PayPal, and other secure payment options available at checkout.
2. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us at info@bliss-underwear.shop as soon as possible. We cannot guarantee changes after the order has been processed.
3. Do you offer discounts or promotions?
Yes! We frequently offer discounts and special promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Shipping & Delivery
4. How long does shipping take?
Standard Shipping: 5-10 business days
Express Shipping (if available): 2-5 business days Delivery times may vary based on location and carrier delays.
5. How much does shipping cost?
Free shipping during promotional sales.
Free standard shipping on orders over €50.
Orders under €50 have a shipping fee between €10 and €15, depending on location.
6. Do you ship internationally?
Currently, we ship to most European countries. If you are unsure whether we ship to your location, please contact us at info@bliss-underwear.shop.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Returns & Refunds
8. What is your return policy?
We offer a 30-day money-back guarantee. Items must be unworn, unused, and in their original packaging. Certain intimate products may not be eligible for returns due to hygiene reasons.
9. How do I request a return or refund?
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Contact our support team at info@bliss-underwear.shop with your order number and reason for return.
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Follow the return instructions provided.
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Send the item back using a trackable shipping method.
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Once received and inspected, we will process your refund.
10. Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Products & Sizing
11. How do I choose the right size?
We provide detailed size guides on each product page. If you're unsure, contact us at info@bliss-underwear.shop for assistance.
12. What if my item doesn’t fit?
If the item doesn’t fit, you can request an exchange or return within 30 days following our return policy.
Customer Support
13. How can I contact Bliss Underwear?
For any inquiries, please email us at info@bliss-underwear.shop. Our customer support team will respond within 24-48 hours.
Still have questions? Reach out to us at info@bliss-underwear.shop, and we’ll be happy to assist you!